Awards 2017: Quality of care in plain sight

Running a half-marathon is not everyone’s idea of how to celebrate winning a professional accolade. However, the owners of Glass and Glass Optometrists are not like most people. By installing a strong team ethic within their practices at Loughborough and Long Eaton, Douglas and Natalie Glass are reaping the rewards of careful planning.

‘It was all just a bit surreal, but just wonderful, says Natalie as she remembers the moment her crew were named Optical Assistant Team of the Year 2017. ‘I just sat there and went “Oh my goodness, oh my goodness.” That’s all I could say – I was stunned,’ she adds.