C54039: Frames - adjustment and fitting

The fitting or adjusting of a pair of spectacle frames is often the lasting impression the patient has of the practice. If the frame is ill-fitting, not only will the comfort and appearance be affected, but there is a risk that the optical performance will be compromised, especially with higher powered prescriptions, progressive powered lenses and freeform designed corrections. In an increasingly demanding market, the fitting and adjusting of spectacles correctly first time is essential for encouraging patient loyalty and therefore ensuring repeat business. It is impossible to look at every single aspect of fitting and adjusting in a single article. Rather, the aim here is to stimulate thought and discussion among colleagues as to how best achieve the highest professional standard as expected by the patient. After all, an extra minute or two with the fitting can avoid both extra chair time later in the spectacle wearing calendar and an annoyed patient. Remember, a satisfied patient will tell maybe one or two friends about their experience. A dissatisfied patient will tell at least 15 others.