Terms and conditions apply

In the optical sector, terms and conditions (T&Cs) are an often-overlooked part of good governance. Yet they are vital for protecting revenue, setting expectations with patients and customers, while ensuring your business complies with commercial and consumer laws.

Whether you run a single independent practice or manage multiple branches with an online retail presence, your T&Cs should reflect the way you operate, the services and goods you provide, and the risks you need to manage. 

Well-drafted T&Cs are not simply legal protection, but a professional standard, much like clear consent forms or clinical protocols.

T&Cs form the foundation of the relationship between your business and its customers or patients. They clarify what is being provided, on what basis and what both parties can expect from the transaction. This includes everything from the supply of prescription lenses and frames to clinical appointments, repairs or subscription-based contact lens plans.