AOP provides Capita resource

A ‘dedicated resource’ has been introduced by the Association of Optometrists to help resolve Capita late payment issues.

AOP chief executive Henrietta Alderman said: ‘For some time the AOP and other bodies have been working to resolve the issues with Capita and we felt that progress was being made. Unfortunately, we now have evidence from Capita to show that the latest payment run has caused a spike in the number of issues, and calls into the AOP and LOCSU support that.

‘We take our members’ concerns very seriously, and we believe that the introduction of a dedicated, temporary person to help resolve issues on behalf of contractors is needed.’