CooperVision streamlines its customer service contact

CooperVision, the company that bought Biocompatibles eye care business for £68m in January, has streamlined its customer service to its stockists. From Monday (May 27) all calls from stockists and distributors of CooperVision, Proclear and Hydron products will go through the consolidated system via a single call. Following the purchase of BiocompatiblesÕ contact lens interests, CooperVision has been working towards the new system, says Andrew Sedgwick, CooperVisionÕs director of sales and marketing for the UK. ÔBy restructuring we will be able to combine the expertise and resources of both businesses so that they can complement one another,Õ he said.ÔThe integration reflects our efforts to maximise the successful delivery of product and service to our increased customer base,Õ he added.Customers will be able to access all CooperVision, Proclear and Hydron products through one call, fax or email. The company is extending its customer service opening hours from 8.30am to 6pm weekends and 9am to 1pm on Saturdays.Since the purchase, CooperVision has been involved in changes at HydronÕs Farnborough premises. A spokeswoman for CooperVision said: ÔDue to the integration of all three product lines, there have been a number of new positions created at CooperVision, most notably the customer service team has doubled in size.ÔCooperVision has worked very closely with the marketing, customer service and distribution teams at Farnborough over the last three months. ÔMany were offered the opportunity to apply for positions at the CooperVision Southampton site, some have opted to take up that position and some have not.Õ