Federation of Manufacturing Opticians offers sales courses

The Federation of Manufacturing Opticians (FMO) is offering optical sales and customer service staff one-day optically focused courses.

Held by the specialist company Keyturn Training, the sales courses address call planning, appointment management and structure of visits with practical, interactive sessions.

Keyturn Training managing director Andy Dernie said: 'Our aim is to help people to do their job more effectively. This is a practical approach which is just as relevant for new members of staff as it is for people who have been in the optical industry for years .'

The London-based courses, which cost £195 for members and £250 for non-members, take place in January and February and include developing optical sales skills and an optical customer care programme.