Birmingham Community Healthcare NHS Foundation Trust, in partnership with Thomas Pocklington Trust (TPT) and Birmingham Sight Loss Council (SLC), has launched an initiative to improve accessibility for blind and partially sighted patients.
The project focused on personalised care, including by introducing a section in clinical records for reasonable adjustments and communication preferences.
Alex Evans, patient experience and engagement lead at Birmingham Community Healthcare, explained: ‘We partnered with Louise Connop to create a focus group where patients could share their views and co-produce small changes to enhance their health and wellbeing.’
The initiative also addressed practical challenges, such as guiding patients through physical spaces and enhancing the accessibility of online services.
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