Optics advised to tackle issue of complaints

Complaints to the Optical Consumer Complaints Service (OCCS) are growing and will continue to grow driven by factors such as the economic situation, changes to contact lens legislation and the ethnicity of optical staff.

OCCS chairman David Burt said complaints were accelerating and the situation was bound to get worse.

He said there were a few hot topics such as confusion around contact lens specifications, cataracts and adaptation to varifocals.However,other areas such as practices refusing to handover prescriptions and PD measurementsor do eye examinationswithout a dispensing and issues of ethnicity would add to the areas the profession needed to look at improving best practice.