Specsavers reports strong customer service result

Specsavers has ranked highly in a customer satisfaction list compiled across different retail sectors.

The latest UK Customer Satisfaction Index, released by the Institute of Customer Service this month, placed Specsavers seventh out of 50 overall retailers in the multiple’s first year of participating. Non-optical retailers John Lewis, Amazon and First Direct ranked highest of the brands shoppers were surveyed on.

Specsavers was the only standalone optical firm to be included in the index, but the wider Boots group was positioned 16^th in the top 50 list – 28 places higher than last year.

Businesses from 13 different sectors were rated on professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complaint handling.