Visioncare wins service award

Contact lens manufacturer Johnson & Johnson Visioncare has won the large organisation award in the manufacturing category of The Daily Telegraph/Energis Customer Service Awards 2001. The company went on to win the overall award for large organisations at the ceremony, held in London last week. Having been shortlisted from 237 public and private sector entrants, J&J Visioncare competed against 60 organisations in the final stage. The companyÕs customer service standards to the profession and the public were scrutinised, including anonymous service checks and interviews with their customers to verify the award applications. In addition, a panel of experts in the delivery of customer service closely examined customer service procedures. Chairman of the judging panel Kelvin Hussey, director of customer service at Energis, said: ÔWith a 37 per cent increase in the number of entries received this year competition was tougher than ever. ÔJohnson & Johnson Visioncare fully deserve their award because it has obviously carefully considered how to meet the needs of both eye care practitioners and the end user. This has resulted in an impressive year-on-year growth in a market which has had limited growth in recent years.ÕThe Daily Telegraph/Energis Customer Service Awards were launched in April 2000 and are open to all businesses and organisations, large or small, in the public or private sectors, who can demonstrate excellent customer service. Next yearÕs awards will be launched in spring 2002.