Rodenstock has claimed its new customer services manager, Katie Watts (right), has quickly improved levels of customer satisfaction, having implemented a department restructure at the company's UK head office.
Watts said the key to the success was having the resources to efficiently handle queries or orders, and resolve issues with just one telephone call.
She explained: 'We have doubled the number of people in the team and everyone is undertaking the FMO training programme to enhance their skills. Our aim is to provide levels of customer service not seen before in the optics industry.'
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