Four customer service staff at Rodenstock have successfully completed an FMO training programme as part of the company's goal to provide opticians with the highest levels of service.
Lorna Prado-Marin, Kevin Porter, Molly Burbidge and Laura Lord (pictured l-r), have been awarded Level 2 Certificate in Optical Customer Service (Spectacles).
The company added that the achievements were reward for a new focus on the needs of practitioners implemented at the company's UK headquarters by customer services manager Katie Watts, who joined the business at the end of 2011.
Rodenstock said she had spearheaded a drive to ensure staff were equipped with all the resources and experience needed to efficiently handle queries or orders.
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