Become a hero: Q&A with Boots Opticians MD Ben Fletcher

There are a number of different health facets under one roof at Boots, where the use of lifestyle questionnaires can help determine if a pharmacy referral may help out a customer beyond their regular eye exam, for example. Optician Workplace asks a few more questions about what to expect upon joining this household high street name, answered by Boots Opticians managing director Ben Fletcher.

What sort of working environment should new recruits expect at Boots Opticians?

'The first thing that optometrists who join us should expect is we see them as fundamental in serving our customers. What we want is for the optometrist to be the complete professional.