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Big blue sky thinking at Boots Opticians

Business
Ben Fletcher, managing director of Boots Opticians, won fans for his Question Time performance at last year’s Optrafair. Optician editor Chris Bennett travelled to Nottingham to hear more on change in the profession, technology and pricing the eye exam

Retail optics has changed: there is no doubt about that, but after such a rapid reforming of the landscape is the optical profession and business set for some consolidation or is there more to come?

The rapid rise of the corporate sector has taken many commentators by surprise and not least among those leading that growth is Boots Opticians. Anecdotally it is viewed by independents as the least scary of the big three. Perhaps because of its history, perhaps because of its persona or perhaps because so many professionals have worked for optics’ big blue at some point in their career.

Being big isn’t the ambition, says Fletcher, who favours the delivery of service. But there is promise of more growth to come.

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