Keys to successful practice management: 1

This is the first of a series of six articles covering the key areas of running or managing an optical practice. The topics covered across the series will be building a winning team, creating competitive advantage, driving customer loyalty, mastering marketing, effective communication, and knowing your numbers.

I hope you will enjoy reading my thoughts and that you will be able to find some ideas that you can use to improve and take you forward in your own practice. If you wish to discuss any of the points discussed, please feel free to get in touch with me for a chat or debate.