Keys to successful practice management 5

Effective communication in optical practice is essential whether between staff and patient or between members of the practice team. It is not possible to cover such a vast topic as communication in one article and so this article is in two parts. In this first part, we will look at an example of a simplistic scenario, where poor communication leads to an upset patient and a lot of unnecessary stress.

In part two, we will look at some of the aspects to consider when building an effective communication system that will work in your practice. I trust after reading this, it will encourage you to look into the art of effective communication in more depth and, as ever, I would be happy to discuss this with you.