Discussion - The example given here relates to record card keeping, however it could be that you are concerned with any aspect of the colleagues work or behaviour. The GOC code of conduct says that you should take steps to ensure the safety of patients. In the first instance this should normally be done locally, perhaps one to one, through a manager or other appropriate person in the practice or business. If this is not possible or does not resolve the issue, then perhaps through the NHS and, if really concerned, go to the GOC.
You decide to talk to the practitioner one to one. There are many coaching, feedback models that you can access through the internet, which would help to structure your conversation. Think of this as an opportunity to support a colleague, who may be unaware that there is an issue. Does the individual understand the importance of record card completion, are they aware of what a good record card looks like and the consequences to the patient and practitioner if the record is not adequately completed?
It may be appropriate to offer to conduct a record card audit on current records and to then agree an action plan to improve with regular reviews.
What would you do if the optometrist will not respond to your concerns?
Reference
College of optometrists guidelines.
GOC code of conduct