My most important role is ‘looking after the flowers’; treating the team like you would look after your own garden. Each flower or plant needs looking after in a different way for it to develop and grow.
The key thing is finding out what drives the individual team member. What is it that makes them passionate to ensure they are getting the right development? You also need to maintain your team and keep nourishing it.
One thing I love about Specsavers is that the opportunities are phenomenal. I know this from my own career journey. I started as an optical assistant with no qualifications.