Inaccurate use of prescriptions, poor fitting frames and poor customer service were some of the pitfalls highlighted to consumers following a Daily Mail (May 20) trial of buying spectacles on the web.
The investigation undertaken by reporter Vincent Graff charted his experience of buying spectacles from five online sellers. These were then shown to three industry experts: Geoff Roberson of the AOP Elaine Grisdale of ABDO and independent DO Marc Karbaron of Optix at Broadgate, London.
The spectacles were then rated according to value for money and functionality. All the prices quoted included postage and packaging.
Scoring just 1 out of 10, was New York-based www.globaleyeglasses.com which was slammed for delivering a half-rimmed metal frame priced £15.26, (the cheapest pair acquired), eight degrees askew of the astigmatic correction, resulting in poor vision. The frame was also out of shape.
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