Refreshed branding and an enhanced customer experience have been unveiled by Duncan and Todd at its newly opened practice in Dundee city centre.
The flagship site combined two former local branches into one expanded, purpose-built location, with branding that showcased clinical expertise and was accessible with a community focus.
Duncan and Todd said the move signalled the beginning of a new chapter for the group’s brand presence and customer engagement strategy.
Mat Norris, CEO of Duncan and Todd Group, said: ‘From the design of the space to the way we showcase products and engage with our customers, everything has been reimagined to better reflect our values—care, sustainability and clinical excellence. Dundee was the perfect city to launch this next chapter.’
The rebrand and refit are part of a wider investment programme aimed at future-proofing the group’s estate, elevating its customer proposition and creating a consistent experience across all locations.
