The Optical Consumer Complaints Service’s (OCCS) 2023-24 annual report and the GOC’s business registrant survey were the focus of the GOC’s second Council meeting of the year on June 26.
Complaints received by the OCCS increased by 3% to 1,757 between 2022-2023 and 2023-2024, but resolutions were strong with unsuccessful mediations reducing from 92 to 73 in the same period.
Council agreed that its business registrant survey (News, May 10) would feed into the GOC’s draft strategy 2025-2030, legislative reform and review of business standards.
It also noted that the GOC would need an agile approach to supporting responsible innovation and protecting the public – one of the three objectives in the draft strategy 2025-30.
Look out for Optician’s full coverage of the OCCS report in next week’s issue.
