Optical Confederation welcomes Which? report

A customer report from Which? on public satisfaction with eye health provision has been welcomed by The Optical Confederation.

The report, published today, involved more than 5,000 Which? members who were quizzed about their experiences visiting optical practices in the past three years.

Scores were based on time-keeping, staff communication, staff skills, customer service, product rage, store environment, product quality, special offers, price and value for money, with independents leading the overall rankings.

Don Grocott, Optical Confederation chairman, said: ‘It is good news for the public that the Which? survey shows that high street optical practices are providing such high levels of customer satisfaction.