In the last in their series of articles looking at the influence of mental health and well-being upon clinical practice, Sheena Tanna-Shah and Neil Retallic discuss how we can best personalise, support and influence new wearer’s experiences to increase compliance, maximise the chance of success and reduce the likelihood of early contact lens drop out. (C79345, one distance learning CET point suitable for optometrists, contact lens opticians and dispensing opticians)